Frequently asked questions

Frequently asked questions

You will find on this page the frequently asked questions concerning accessibility.

What should I do in case something unexpected happens during my journey?

You encounter a problem during your travel? You need essential information to continue your route?
Contact the Infomobi operators by email or telephone at 09 70 81 83 85: they are at your service to listen and advise you. Don’t hesitate to ask for their help.
The service’s business hours: everyday except 1 May, from 7:00 a.m. to 22:00 p.m. and up to midnight on Saturday. It is a Cristal number at no additional charge irrespective of your telephone subscription.

In case of an emergency, you can use the alarm terminals on the train and bus station quays to reach an agent and rapidly obtain help. During the journey, in case of faintness or danger, the customer - victim or witness - can also call 3117 (recorded call with no additional charge) or send an SMS to 31177.