In-station assistance for people with disabilities

In-station assistance for people with disabilities

Are you a handicapped passenger who needs help to get on the train?

In-station assistance is a service that lets you be accompanied by station personnel when you travel on the RER and the trains. This is a regional IDFM service implemented by SNCF and RATP operators and provided by the station personnel.

Can you benefit from this service?

On the SNCF network, people holding a disability card showing 80% or more disability can reserve the service the day before at 09 70 82 41 42 to ensure that an agent will be present when they travel and that a solution will be provided in case of a contingency. Mobility impaired persons can ask for assistance in the train station at the reception counter.

On the RATP network, all passengers in a wheelchair can benefit from this assistance.

How does the assistance service work in the train station?

When you arrive in the train station, go to the counter or use the interphone to contact an agent to use the assistance service.

The agent will accompany you to the train and help you board. If you are in a wheel chair, the station agent will position a mobile gangway between the quay and the train so you can board a train that has steps. Consequently, it is essential to use the assistance service. For more information about the handicap accessible stations, consult the map for passengers in a wheelchair.

By telling the station agent your destination, he can make sure an agent is available in the destination station and that the lifts work properly.

Upon arrival, an agent will be waiting for you on the quay and help you descend from the train and, if needed, leave the train station.

For travel from a SNCF station, it is recommended that you reserve the trip by telephone at 09 70 82 41 42 (price of an untaxed call irrespective of the operator) or by email at

For inaccessible stations, substitute road transport may be offered under certain conditions. Consult the general conditions of using the service for more information.

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